We are very sorry if you have any problem in our service. But don't worry, we will do all we can to help you solve your problem.
Q & A
Where are your products produced?
Our design team office is in California, USA, and our products are designed here and produced . Our quality inspection and distribution are also conducted in the US.
What payment methods do you support?
Hi, we support Credit/Debit Card , PayPal. Usually, customers pay orders with their cards and PayPal.
Why was my payment declined?
It might be the below reasons:
1. Card info are incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).
2. Card issuer bank declined your payment.
3. No enough balance on the card.
If possible, we advise you to try other supported payment methods.
How to check my order status?
Normally, it will take 3-5 working days to prepare your order. We will email you with tracking number when it is shipped to your country, you can track it with the number here.
Can I receive my order before a certain time?
Please kindly note that an order needs 3-5 days for processing before being shipped out. For some hot selling clothing, it may take longer time to prepare. Although we strive to provide quickest delivery, there is not an exact date of delivery, only an approximation.
How can I get refund of my order?
If you ask for refund due to shipping time, we're so sorry for that. All orders can be refunded before it shipped out. Feel free to contact us for refund, and we will help you the best.
What if I receive a wrong order?
We do apologize for the inconvenience, kindly suggest you to contact manual service to check for details if necessary. Note: here is info needed: picture of the wrong item you received.
Can I exchange for a different size?
Yes, we accept exchange within 30 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.Note:1.Order id is needed. (You can find the order number on your account)2. The used and broken items cannot be returned or exchanged.
Why there's no trucking updated?
When orders are shipped from our warehouse, it needs days to arrive your country by plane first. There is no updated information for your package as it is in transit to the shipping company's next facility. Sometimes the tracking information will not be updated for a couple of days because the package is in transit.Once the package arrives at local, the order status will be updated immediately.